Order Pad Thai food on our website, in the app or by calling 788 44 44 — for A1, MTS and life subscribers.
You can also place your order with an operator by calling 788 44 44.
| Order amount | Charges |
|---|---|
| Below BYN 25 | Delivery — BYN 9.99 |
| From BYN 25 to BYN 50 | Delivery — BYN 5 |
| Over BYN 50 | Service fee — BYN 0.99 |
You can check the delivery area in the “Addresses and delivery zones” section.
Average delivery time is 60 minutes. Timing depends on the number of orders and road conditions, especially during peak hours.
You can order for a specific time. For scheduled delivery, the courier may arrive up to 15 minutes before or after the requested time.
Place a pickup order on the website, in the app or by phone and choose a convenient time.
You can also order at our food-court cafés without ordering in advance. The waiting time is 10–15 minutes. Prices and availability at the cafés may differ from those shown on the website.
We accept cash in Belarusian rubles and bank cards. You can pay by card online or using the courier’s payment terminal.
If you need change or would like to pay by card to the courier, please let the operator know.
Example of a document confirming receipt of a cash payment:
Order in the Pad Thai app and earn bonus points. 1 point = BYN 1.
| Level | Cashback | Requirement |
|---|---|---|
| Start | 3% | Upon registration |
| Silver | 5% | After 5 orders |
| Gold | 10% | After 10 orders |
For order and delivery questions, call 788 44 44 or contact us on Telegram.
If you have concerns about your food, delivery or service, email info@wok.by or complete our feedback form.
Orders delivered within the guaranteed time and meeting the order specifications are not eligible for return or exchange. In other cases, if the order was paid for by bank card, the refund is made to the same card. If you placed an order by mistake or are unable to accept it, you must notify the delivery service using the phone numbers listed on the website. If you have not received your order, contact support by phone or email. Our managers will advise you.
